​Dear Platinum Customer,

Thank you for visiting our Covid-19 resource page.

The Covid-19 (Coronavirus) pandemic has been unlike anything any of us have lived through and though pandemics have happened in the past, is unprecedented in terms of the actions taken by many Governments around the world in order to contain the spread of the virus.

Varying levels of extended social restrictions have been put in place in many different countries such as the "lockdown" that we’ve experienced here in the UK, which resulted in our decision to temporarily close the Platinum Motor Group back in March, a decision that we believe was the correct one given the circumstances in which we found ourselves.

At the time of writing this foreword at the beginning of June, the Government is gradually releasing restrictions, whilst continuing to track and monitor the instances of the Covid-19 (Coronavirus).

This careful lifting of restrictions, which most recently included the automotive sector, has resulted in us taking the view to re-open the Platinum Motor Group at all sites, which we did initially in the Aftersales departments of Service and Parts on the 18th May, followed by our Sales Departments on the 1st June, in line with Government guidelines.

It’s important to understand that when we took the decision to close the Platinum Motor Group in March, we did so in the interest of the safety of all those who work in our businesses and who visit (our customers, suppliers and contactors). Therefore, in re-opening our businesses, it is critical that we do so with the exact same thoughts in mind i.e. in the safest manner deemed possible.

In order to re-open safely, we have been engaged in the following;

• Working with our franchise partners to procure PPE (Personal Protective Equipment)
• Procuring other PPE, sanitising supplies and equipment from other sources
• Creating social distancing and related protocols to facilitate safe opening and operating

As you would expect, the "new reality" of the Platinum dealership environments centre around Social Distancing and Hygiene, and ways in which this must be achieved and maintained by all team members. This has been collated into a comprehensive "Re-Opening of The Dealerships Guide", which all Platinum Team Members receive prior to re-commencing work.

The situation we’ve all found ourselves in is complex, but our aim is to keep things as clear and simple as it can be (really, a common sense approach). Our objective and challenge is thus to;

"Keep everyone safe, whilst operating the business effectively"

So, we hereby present to you with an overview of our "Covid-19 dealership environment" and the related safety protocols.

As ever, we hope that you remain safe, and we look forward to welcoming you back to the Platinum Motor Group and being of service to you.

Yours sincerely

Jeremy, Odette, Martyn, Mark, Paul & Michael
The Board of Directors
The Platinum Motor Group (Renrod Ltd)

THE PLATINUM MOTOR GROUP TO REMAIN OPEN

A CUSTOMER ANNOUNCEMENT 02.11.20
Dear Platinum Customer,

As you will surely know from the news over the weekend, the UK Government has announced a second national lockdown to commence on Thursday 5th November 2020.

We will be fully open up until the 5th November, and also beyond that date with some changes in place as described below.

From the 5th November 2020 until further notice, the Platinum Motor Group will remain open in the following capacity;

OUR SERVICE & PARTS DEPARTMENTS
Our Service and Parts Departments will remain fully open to enable all customers to continue receiving Servicing, MOT’s, Repairs and Parts Supply.

For customers wishing to visit our Service Departments, please ensure that you make a booking by calling us, or by requesting a booking online via our website.

Our opening hours will be published on our website.

OUR SALES DEPARTMENTS
Current Government restrictions mean that we will need to modify our Sales Department opening method during the period of lockdown. From the 5th November, we will be…

"Open Digitally and by Telephone, But Physically Closed"

During this time our Sales Team will be on hand to;

• Receive your enquiry
• Provide telephone and virtual appointments at a time of your convenience
• Take your order or reservation on a vehicle of your choice
• Deliver your pre-ordered vehicle in a Covid-safe/socially distanced way either by outside handovers or by delivery to an offsite address (by arrangement).
• Answer any questions you might have

Our opening hours will be published on our website.

***

Though we are, of course, still dealing with the same pandemic, we would like to reassure you that since the first national lockdown at the end of March, we have developed and implemented a detailed set of procedures and protocols, and have invested in a wide variety of personal protective equipment (PPE) in order to facilitate safe operating in the Covid-19 environment.

We urge you to follow the current Government guidelines in order to stay safe and we look forward to being of continued service to you.

Yours sincerely,

Jeremy, Odette, Martyn, Mark, Paul & Michael

The Platinum Motor Group Board of Directors

Please note: All information is correct at the time of publishing/posting, and might be subject to further change in the instance of revised Government Covid-19 guidelines.